Privacy and Cookies Policy

This privacy statement explains what personal information we collect from our users and how it is used.

For the processing of our users' data, we have implemented all the technical and organizational security measures established in the current legislation.

IDENTIFICATION DATA

In accordance with the requirements of national laws, we hereby inform all users and interested parties that the responsibility and ownership of the web domain www.seeanaeyewear.com, as well as the associated social networks, hereinafter referred to as " website ", belong to the company IOA - Instituto Óptico de Aveiro, LDA, with VAT 503284459 and headquarters at Avenida Dr Lourenço Peixinho N ° 97A, 3800-166 Aveiro, hereinafter referred to as SEEANA and whose contact email is geral@seeanaeyewear.com.

Areas of expertise:
> Optometry: Optometry service equipped with the latest technologies.
> Contactology: Adaptation of contact lenses.
> Laboratory: Cutting ophthalmic lenses, assembling and repairing glasses.
> Aesthetic and technical advice: Team prepared for technical and aesthetic advice.

WHO WE ARE?

SEEANA is the entity responsible for your personal data and that is behind the website www.seeanaeyewear.com, which belongs entirely to you.

You can contact us by postal mail Avenida Dr. Lourenço Peixinho N° 97A, 3800-166 Aveiro,  and by email geral@seeanaeyewear.com

THE USERS

The “user” is the person who browses www.seeanaeyewear.com, on any of its pages or sections. From the moment the user has access to browsing, he establishes a relationship in which he accepts the terms and conditions, as well as the policies set forth herein.

Users under the age of 18 require the consent of their parents or guardians for the processing of their personal data. SEEANA has no way of effectively checking the age of users, so it is exempt from any liability if the user does not comply with what is stated here.

WHAT WE DON´T DO

1. We never ask for personal information, unless it is really necessary to provide the products and/or services that the customer needs or send advertising about the products we sell.

2. We never share personal information about our users with anyone, except to comply with the law, a contract, or if we have their express authorization.

3. We will never use our users' personal data for a purpose other than that expressed in this privacy policy.

THE LAW

This website is adapted to comply with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals (GDPR).

PRINCIPLIES THAT WE WILL APLLY TO PERSONAL INFORMATION

In the processing of our users' personal data, we will apply the following principles:

PRINCIPLE OF LEGALITY, LOYALTY AND TRANSPARENCY: we will always provide information about the processing of our users' personal data for one or more specific purposes that we will communicate with absolute transparency.

PRINCIPLE OF DATA MINIMIZATION: we will only request data that is strictly necessary in relation to the purposes for which it is intended.

PRINCIPLE OF LIMITATION OF THE CONSERVATION PERIOD: the data will be kept for as long as necessary for the purposes of the processing, depending on the objective. We will inform of the corresponding conservation period. In the case of subscriptions, we will periodically update our lists.

PRINCIPLE OF INTEGRITY AND CONFIDENTIALITY: The personal data of our users will be processed in order to guarantee adequate security and its confidentiality. We take all necessary precautions to prevent unauthorized access or misuse of data by third parties.

WHAT ARE YOUR RIGHTS?

Users can access their personal data, request data rectification or, if necessary, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, users may request to limit the processing of their data, in which case we will keep only that which is mandatory for administrative, legal, security purposes or for the exercise or defense of possible claims.

In certain circumstances and for reasons related to your particular situation, interested parties may object to the processing of your data. In this case, we will stop processing the data, except for legitimate reasons, or in the exercise or defense of possible claims.

Users have the right to obtain the personal data they have provided in a structured format, of common use and mechanical reading, and to transmit it to another person responsible for processing when:
» Processing is based on consent,
» The data was provided by the user,
» Processing is carried out by automated means.

When exercising his right to data portability, the user will have the right to transmit personal data directly from SEEANA to the new responsible person, whenever technically possible.

Users will also have the right to effective judicial protection and to file a complaint with the National Data Protection Commission, if they consider that the processing of personal data that concerns them violates the GDPR.

HOW DO WE COLLECT YOUR DATA?

When a user enters www.seeanaeyewear.com, sends an e-mail to the owner, makes a subscription or contract, he provides personal information for which we are responsible. That information may include personal data, such as his IP address, name, physical address, e-mail address, telephone number and other information.

At www.seeanaeyewear.com there are different systems for collecting personal data and each system has a purpose:
» Contact form: We request the following personal data: Name, E-mail, telephone number, to answer the requirements of the users of www.seeanaeyewear.com.

We may use that data to answer questions, complaints, comments or concerns regarding the information included on www.seeanaeyewear.com, the services provided, the processing of personal data, as well as any other questions the user may have and are not subject to the contracting conditions. The data that the user provides will be located on the server where www.seeanaeyewear.com is stored.

Failure to provide the necessary minimum personal data will make it impossible for SEEANA to respond to the request. This treatment will be considered legitimate because it is part of a pre-contractual approach.

There are other purposes for which we process personal data:
» Ensure compliance with the conditions of use and applicable law.
» Support and improve the services offered by www.seeanaeyewear.com.

SOCIAL NETWORKS

www.seeanaeyewear.com can be present on social networks. In these cases, the processing of followers' data on social networks will be governed by this section, as well as by the conditions of use, privacy policies and access regulations that belong to the social network in specific and previously accepted by the user. SEEANA will process users' personal data in order to correctly manage the presence of www.seeanaeyewear.com on the social network, informing about activities, products or services, as well as for any other purpose that the social network regulations allow.

REMARKETING

The remarketing feature allows us to contact people who have already visited the site and to associate a specific audience with a particular message. Remarketing is a method to get users who have visited our site to do so again.

www.seeanaeyewear.com collects users' personal data for remarketing, whenever they have given their consent to the use of these cookies.

The data we collect through remarketing is collected by Facebook cookies. The customer can see the data collected by those cookies in the privacy policies of each service.

Remarketing will only be carried out if the user agrees to give his free, express and voluntary consent to the use of cookies.

TO WHICH RECIPIENTS WILL YOUR INFORMATION BE COMMUNICATED?

Many tools that we use to manage user data are contracted to third parties, these are called “subcontractors” in the GDPR.

In order to provide the services strictly necessary for the development of the activity, the website www.seeanaeyewear.com shares data with the following providers under their corresponding privacy conditions:

Google®: Web analysis service, to view website usage statistics (Analytics); backup service of your files in the cloud and easy access (Drive); sponsored advertising service (Ads), and; e-mail service (Gmail). These services are the responsibility of the company Google LLC, located in Mountain View, California, United States of America, and have standard data protection clauses adopted by the European Commission which can be consulted at: https://cloud.google.com/security/gdpr/resource-center. For more information on the privacy policy: https://policies.google.com/privacy
Facebook®: Tool used as a social network, for communications with users, customers, buyers and participants (Messenger), to know the actions of data holders on this site for advertising purposes (Facebook Pixel), sponsored advertising service (Ads) and online store (Shop). These services are provided by Facebook Ireland Ltd. and can be contacted at 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland. They have standard data protection clauses adopted by the European Commission which can be consulted at: https://www.facebook.com/business/gdpr. For more information on the privacy policy you can consult: https://www.facebook.com/privacy/explanation
• Instagram: Social network and app for uploading photos and videos owned by Facebook Inc., it can be contacted at https://help.instagram.com/ and its privacy policy can be viewed at https://help.instagram.com/155833707900388
CookieHub: Cookie consent management platform. CookieHub is operated and created by Dacoda ehf, a software development and web hosting company in Iceland. For more information on the privacy policy: https://www.cookiehub.com/legal/privacy-policy
Webflow: hosting and website development. Service provided by Webflow, Inc., located in Delaware. For more information on the privacy policy: https://webflow.com/legal/eu-privacy-policy

DATA SECURITY AND CONFIDENTILITY

SEEANA is committed to the use and processing of personal data included by users, respecting their confidentiality and use in accordance with its purpose, as well as fulfilling its obligation to keep them and adopt all measures to avoid alteration, loss, unauthorized processing or access, in accordance with the provisions of current data protection regulations.

www.seeanaeyewear.com includes an SSL certificate, that is, a security protocol that makes the data travel in an integral and safe way, that is, makes the data transmission between a server and the user of the (website), and in feedback, fully encrypted.

SEEANA cannot guarantee the absolute impregnability of the Internet network and, therefore, the breach of data through fraudulent access to them by third parties.

Regarding the confidentiality of processing, SEEANA will ensure that any person authorized by it to process customer data (including its employees and suppliers), will be under the obligation of confidentiality.

When a security incident occurs, SEEANA must notify in accordance with applicable law, without undue delay, and must provide timely information related to the security incident, when it is known or when the user reasonably requests it.

ACCURACY AND VERACITY OF DATA

The user is solely responsible for the accuracy and veracity of the data he sends to (the website), SEEANA is exonerated from any responsibility in this regard.

Users guarantee and respond, in any case, for the accuracy, veracity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information on the corresponding form.

CHANGES IN THE PRIVACY POLICY

This Privacy Policy may vary depending on legal requirements or self-regulation, therefore, we advise you to visit it periodically.

SEEANA reserves the right to modify this policy to adapt it to legislative or jurisprudential changes, as well as to the sector practices. In these cases, SEEANA will announce on this page the changes introduced with reasonable anticipation of their implementation.

COOKIES POLICY

PRIOR CONSIDERATIONS

The “user” is the person who browses www.seeanaeyewear.com on any of its pages. From the moment the user has access to browsing, he establishes a relationship in which he accepts the terms and conditions, as well as the policies set forth herein.

The editor is the owner of the website, which is SEEANA that is identified in the legal notice. (https://seeanaeyewear.com/en/privacy-policy)The cookies used in the user's browser were installed with his permission. The user can revoke his authorization at any time, for more information see the section Deactivation or exclusion of cookies, of this policy.

The cookies used in the user's browser were installed with your permission. The user can revoke his authorization at any time. For more information see the section Disabling or deleting cookies, of this policy.

The editor can make any changes he considers relevant to the site. For that, he can add sections, features or any element that may generate the use of new cookies. We advise you to check the cookies policy each time you access the site, to keep up to date on any changes that may have occurred since your last visit.

DEFINITIONS AND FUNCTIONS OF COOKIES

Cookies are information stored in the browser of a user’s website so that he can consult his previous activity, as well as remember certain data for a next visit. They can also be called web beacons, pixels, bugs, trackers, but for the purpose of these policies, they will be understood only as cookies.

Cookies generally store technical data, usage statistics, profile customization, social media links, management of personal preferences, among other functions, in order to be able to adapt the website to the needs and settings to improve the browsing experience.

Its non-acceptance may hinder the service that the site wishes to offer.

Cookies are not files of viruses, spam, Trojans, worms, spyware or advertising programming, static on the page or in a pop-up window format. The information stored refers to the browser (Internet Explorer, Safari, Chrome, Firefox, etc.) and not to the user, this can be verified when entering the same web domain in two different browsers.

TYPES OF COOKIES DEPENDING ON THE ENTITY THAT MANAGES THEM

Cookies can be:

1. Own: when they are managed by the site editor. They are sent to the user's terminal equipment from a computer or domain managed by the editor himself and from which the service requested by the user is provided.

2. From third parties: when they are managed by a legal or individual entity other than the editor.

This website uses its own and third party cookies.

TYPES OF COOKIES ACCORDING TO THEIR PURPOSE

Depending on the function they fulfill, cookies can be:

1. Technical

They allow the operational management of the website, so that the user can navigate the site without problems. They can help control traffic and data communication, identify the session, access restricted parts, remember the elements that make up an order, make the purchase process for a product or service, manage payments, control fraud, make the request to register or participate in an event, use security elements during navigation, store content for the dissemination of videos or sound, activate dynamic content (for example, sharing content on social networks, among many other functions).

2. Preferences or Customization

Those that allow remembering information for the user to browse the site with certain customized features, such as language, the number of results to display when performing a search, the appearance or content of the site, depending on the type of user’s browser, background colors used, profile photo, among others.

3. Analysis or Measurement

Allow the monitoring and analysis of users' behavior on the website and others that are the property of the cookies manager, for example, the time users spend on a given page, the hours and days of increased traffic.

4. Behavioral Advertising

Those that store information about the behavior of users obtained through the continuous observation of their browsing habits. They allow you to develop a specific profile to show advertising based on it. The intention is to show relevant and attractive ads to the user.

5. Advertising

Those that allow the administration, in the most efficient way possible, of the advertising spaces that the website has, based on criteria such as the edited content or the frequency in which the ads are displayed.

This website uses technical, customization, analysis, advertising and behavioral advertising cookies.

Some cookies can be versatile, that is, fulfill two or more functions.

TYPES OF COOKIES ACCORDING TO THEIR DURATION

It depends on the time that they remain active in the terminal equipment:

1. Session

They are a type of cookies designed to collect and store data while the user accesses a website. They are generally used to store information that is only of interest for the provision of the service requested by the user on a single occasion and disappear at the end of the session, for example, a list of chosen products, a certain selection of photographs, etc.

2. Persistent

These are a type of cookies in which data is still stored in the terminal and can be accessed and processed for a period defined by the person responsible for the cookie, which can vary from a few minutes to several years.

CONSEQUENCES OF DISABLING COOKIES

The possible effects of not allowing the use of cookies can be, among others, the following:

» You will not be able to access the customer area, the personal area or any other area that requires confirmation.
» The data needed to analyze the site will not be collected, which prevents the editor from knowing how to improve the site.
» The user cannot share website content on social networks such as Facebook, Twitter, Instagram, among others.
» The user will not be able to comment on the website's blog.
» The user will not be able to use any social network, they all use cookies in order to offer their service.
» Third party advertising may not be displayed.
» On certain websites, your browsing may be considered spam, because it cannot be identified.
» Several. This list is purely explanatory and not limiting.

If the user has deleted cookies and wishes to browse this website again, he must accept cookies again.

COOKIES USED ON THIS WEBSITE

This website uses the following cookies: technical, customization, analysis, behavioral advertising. The cookies used by this website are detailed in the cookies declaration of Cookiehub, however, due to the technical impossibility that this can generate, it cannot accurately display the cookies used by third parties, but every effort has been made to ensure that the user has all the necessary information.

DISABLING OR DELETING COOKIES

At any time, the user can exercise his right to refuse cookies and, consequently, disable or delete them, except those that are strictly necessary for the functioning of the website.

The user can delete and/or block cookies, for any navigation that he does or for a specific domain. That setting must be done individually in each browser. If the user deletes or blocks cookies on one browser and not the others on the same device, it will be assumed that the others accept their use. The editor cannot perform this action by the user. It must be him, the user, to perform it responsibly and individually in each browser and/or device he wishes.

As each browser has different settings, the user must go to the help part of each one to see the specific case. This section mentions the most common ones, however, depending on the updates, the browsers or operating system the user is using may vary. The user must always follow the user manuals of his browser, this guide is only indicative.

• Chrome: Menu - Settings (on Mac: Preferences) - Advanced settings - Privacy - Here the user chooses whether to set cookies or delete existing cookies. For more information, you can visit Chrome Help. https://support.google.com/chrome/answer/95647?hl=es
• Internet Explorer: Tools – Internet Options - Privacy - Privacy - Settings - Advanced Options. Set what you want. For more information, you can visit the help section of the browser itself https://support.microsoft.com/es-es/help/17442/windows-internet-explorer-delete-manage-cookies
• Firefox: Menu - Preferences - Privacy - Display cookies - set according to what you want. For more information, you can visit the help section of the browser https://www.mozilla.org/es-ES/privacy/websites/#cookies
• Safari: Safari - Preferences - Privacy - Make the desired settings. For more information, visit Apple Help https://support.apple.com/es-es/guide/safari/sfri11471/mac

You can change your cookie settings at any time using the Cookiehub widget that appears on the left side of the browser.

COOKIES RELATED NOTICES

The Editor is not responsible for technical errors that the user may encounter on the website or in his browser for mistakenly handling the deactivation or deletion of cookies. The user should check the information about its deactivation or deletion in the help section of the browser. The user assumes the responsibility to delete or disable cookies in his browser and, therefore, assumes the consequences that result from this.

At any time the user can contact the Editor via e-mail at geral@seeanaeyewear.com.

Document updated on 28/12/2020.